Refund policy

Returns & Exchanges

Refunds & Exchanges – Within 14 Days

We understand that sometimes purchases may not work out. You may request a return or exchange within 14 days of receiving your order, according to applicable EU consumer regulations.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of hosiery products if the protective seal has been broken, the packaging has been opened, or the item has been tried on. Hosiery includes tights, pantyhose, stockings, hold-ups, bodystockings, and similar intimate garments.

Clearance items and final sale products cannot be returned unless faulty.

Return Conditions

All returned products must be:

  • Unworn

  • Unwashed

  • Undamaged

  • In their original sealed packaging

  • Complete with all labels and accessories

Products showing signs of use, perfume, deodorant, makeup, damage, or removed hygiene protection cannot be refunded.

How to Make a Return

Returns must be requested within 14 days of receiving your parcel. Please contact Lussus Hosiery customer service including:

  • Your order number

  • Product details

  • Reason for return

  • Refund or exchange request

Our team will provide return instructions.

Returns Address is in Latvia (European Union). Full return address will be provided after return approval.

You can initiate the process by clicking on this link. 

Exchanges

If you need to exchange an eligible product for another size or item, please contact us. Replacement products will be shipped once the returned item has been received and approved.

Please keep proof of postage when returning items. Products remain the customer’s responsibility until safely received by Lussus Hosiery. We recommend using a tracked shipping service.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect. Original shipping fees are not refundable when an entire order is returned.

Faulty Items

If your product has a manufacturing defect or you received an incorrect item, please contact Lussus Hosiery customer service as soon as possible. We will arrange the best solution, including replacement or refund where applicable.

Please allow up to 14 working days after receiving your return for inspection and processing.

Approved refunds will be issued to the original payment method.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@lussus.com.